Jun 18, 2022
In General Discussions
To offer our internal and external communication solutions for companies. The adoption of this technology translates into an evolution of communications, which will be increasingly sophisticated and effective, and may be in continuous growth. Workers will be able to use their time more productively and communicate with colleagues and customers more easily. Watch the explanatory video of our solution Discover how you can improve the management of internal and external communication of your company to differentiate yourself from the competition Find out more discover-more Why choose Fonvirtual's unified communications solutions? The first reason that differentiates Fonvirtual's unified communications solutions is the use of WebRTC technology. At this point, it is worth mentioning that most of these systems use the SIP protocol to transmit information. Although it is also Buy email database used in communication over the Internet, with SIP it is required to install equipment and software (known as softphone) in the devices in which communications are managed. This, in addition to reducing mobility, means that we have to install a softphone for each communication channel, so it is not really a unified communication solution. With WebRTC services, everything is in the cloud, so nothing needs to be purchased or installed . At Fonvirtual, we provide you with a solution with which you can enjoy all the functionalities you need to obtain all the advantages of unified communications: our virtual switchboard . With it, in addition to integrating all the channels you need (WhatsApp, LiveChat, Telegram...) Buy email database. To serve your customers optimally, you will have everything you need at the internal communication level: Access to the status of your employees: from the switchboard interface, all workers have the possibility of viewing the status of their colleagues (available, unavailable, absent...) Buy email database, which allows for easier internal communication. Thus, if we want to transfer a call to a colleague, we can quickly see if it is possible or not, avoiding having to put the client on hold. In addition, at Fonvirtual we offer you the possibility of adding a supervisor profile, from which you can view and change the status of any of the agents. Messaging or internal chat: the interface has an internal chat through which you can write to any employee of the company, regardless of where they are. In addition, you can create broadcast groups to interact without having to resort to a third-party messaging service Buy email database. Voice and video calls with the rest of the workers: it is also possible to communicate with any member of the team through a call or video conference, all from the same interface in which you serve your customers Finally, Fonvirtual 's virtual switchboard allows integration with the company's CRM. Thus, we will be able to have all the customer information on the same platform . By connecting these two tools, we will obtain a series of additional functionalities, since we will be able to automatically display the file with the client's data each time the contact with him takes place. All this without having to abandon the interaction. In addition, we will have the possibility of modifying the information in real time , with any member of the company having access to it. If you want to know more about our unified communications solutions, do not hesitate to contact us. Our team will accompany you and advise you based on your needs at all times.